How to

How to speak the language of the boardroom as a marketer

01 Jul 2024 By Alexander Swann 7 min read

Every marketer knows the pain. 

You get yourself all giddy about a campaign concept or brand strategy. It’s brilliant, it’s original and it cannot fail. So you present it to the ‘higher-ups’ to get sign-off, and… They’re not seeing it. They’re unmoved, unconvinced and unwilling to give you the budget you need to move forward. 

More often than not, the issue isn’t with your marketing plan – it’s with the way it’s being communicated. To C-suite executives, it can sometimes feel like marketers live in a parallel universe – one where ‘awareness’, ‘behaviour’ and ‘engagement’ are the key topics of conversation, rather than ‘conversions’, ‘sales’ and good, old-fashioned ‘ROI’. 

So how do you bridge the gap between your perspective and that of the C-suite? If you want to get rapid and enthusiastic buy-in for your marketing plans, you need to speak the language of the boardroom. Here’s how.

Align marketing goals with business objectives

Your company’s C-suite has a clear goal – or goals – for the future of the business, whether that’s increasing revenue, expanding market share, improving customer retention, or something else entirely. 

When you present your marketing strategy, directly link it back to these business objectives, wherever possible. This will make the C-suite feel that you’re on the same page as them, and thereby more inclined to see the value in your proposition.

For example: instead of simply laying out a brand awareness campaign, explain how increasing brand visibility – through an annual brand survey, for example – will lead to higher customer acquisition rates and, consequently, increased revenue. Join the dots to reveal the big picture.

Use data to tell your story

C-suite executives are driven by data and measurable outcomes. Utilise analytics to showcase the historical impact of your marketing efforts. 

Present metrics such as ROI, conversion rates and customer lifetime value. Proposing a new content marketing strategy? Provide data on how previous content initiatives have driven traffic, generated leads and contributed to sales.

Even the most marketing-phobic exec can’t fail to be won over by a narrative spun from cold, hard, objective data.

Speak in financial terms

It can help to translate marketing metrics into financial terms, and to explain how marketing expenditures will generate returns. The C-suite often views marketing as a cost centre rather than a revenue generator. To combat this perception, you need to use terms and concepts they’re familiar and comfortable with. 

For example: if you’re proposing a new social media campaign, break down the expected costs and project the potential financial gains. Use C-suite-friendly terms such cost-per-acquisition (CPA), return on investment (ROI) and net present value (NPV) to make your case more compelling.

Highlight competitive advantage

Board members are keenly aware of the competitive landscape, and often heavily invested – both financially and emotionally – in outmanoeuvring industry rivals. 

The C-suite may ask for a flashy new website, for example, because a close competitor just launched one. They don’t want the business to be seen to fall behind. A lot of board-level decisions are motivated by a drive to ‘keep up appearances’. 

You can harness this. Explain how your marketing strategies will position the company ahead of competitors. Provide benchmarking data, from sources such as industry reports, analysis tools (SEMrush, Ahrefs, SimilarWeb), market-research firms, public financial statements, and internal historical data. Lay out how your proposed initiatives will enhance the company’s market position, brand strength and customer loyalty compared to those of its industry peers.

Showcase long-term value

While quick wins are always enticing, C-suite executives also appreciate strategies that build long-term value. They (generally) didn’t get to where they are through short-term thinking alone.

You need to emphasise, then, how concepts such as brand loyalty, customer engagement and reputation management will create sustainable growth. Use case studies and industry examples to demonstrate the long-term benefits of investing in these marketing objectives.

Brace for tough questions

Anticipate and prepare for the tough questions that executives might ask. Even if the C-suite is relatively personable, you may find that they don’t pull punches when it comes to big expenditures or the company’s image.   

Be ready to discuss risks, justify budgets, and explain your methods for measuring success. Providing detailed, data-backed responses will build credibility and show that you’ve thoroughly considered all aspects of your strategy.

Visualise your data

Visual aids can be powerful tools in the boardroom. Use charts, graphs, and infographics to make complex data more accessible. Visuals help to quickly convey key points and make your presentation more engaging. Just ensure that your visuals are clear, concise, and directly tied into your overarching narrative.

Keep it concise and focused

C-suite executives are often time-poor and, as a result, impatient. The time allotted for your boardroom presentation is likely to be relatively tight, with a ‘hard stop’ that leaves no time for running over, clarifying terminology or answering lingering questions.

So, make sure your key points are concise and focused. Prioritise the most critical information, and avoid getting bogged down in marketing jargon. Aim for clarity and brevity, and you’ll maintain the attention and interest of your audience.

Build allies within the business

You don’t have to do this alone! For example, collaborating with the commercial analytics team can give your marketing plans the ‘weight’ they need to gain the board’s support.

Leverage success stories

Share success stories and case studies, either from your previous campaigns or via industry examples.

Real-world examples can illustrate the potential impact of your proposed strategies, making your plans feel less abstract and more tangible. Highlighting success stories helps to build confidence in your approach and demonstrate its viability.

Ditch the marketing jargon

We marketers have a propensity to use jargon that may be confusing – or even aggravating – to non-marketers. Not only is this jargon usually off-putting rather than impressive-sounding, it can even muddy what we’re actually trying to say. 

For example, using the term ‘performance marketing’ may mislead C-suite members into thinking that this is the only kind of marketing that delivers measurable results. Instead, demonstrate how all marketing efforts – including brand marketing – can and should be linked to performance metrics.

Seeking a marketing strategy that the board will happily get behind? Let’s talk.

 

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Alex Swann headshot

Alexander Swann

Managing Director

Alex is joint founder of Lesniak Swann, and is responsible for the strategic direction of the business and its clients. Informed by his experience in the financial sector, Alex is focused on delivering tangible returns on marketing spend for clients.

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